:root{--ink:#20332d;--green:#2f6d61;--green-dark:#23574e;--bg:#f3f0e9;--paper:#fffefa;--line:#d9d6ce;--muted:#68756f;--red:#a83b35;--orange:#a85d18}
*{box-sizing:border-box}
body{margin:0;overflow:hidden;background:var(--bg);color:var(--ink);font:16px/1.45 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif}
.ch-header{display:none}
.ch-shell{display:flex;flex-direction:column;height:calc(100vh - 47px);max-width:1480px;margin:auto;padding:18px 24px}
.ch-title{display:flex;align-items:end;justify-content:space-between;gap:16px;margin-bottom:14px}
.ch-title p,.modal-card>p{margin:0 0 3px;color:var(--green);font-size:12px;font-weight:900;letter-spacing:.14em}
.ch-title h1{margin:0;color:#23352f;font:800 32px/1.12 Georgia,"Songti SC",serif}
.ch-title span{display:block;margin-top:4px;color:var(--muted);font-size:15px}
.appointment-context-back{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:9px 13px;border:1px solid #aebeb7;border-radius:8px;background:#fff;color:#254f46;font-weight:850;text-decoration:none;white-space:nowrap}
.appointment-context-back:hover{background:#f0f5f2}
.more-menu{position:relative}
.more-menu summary{min-width:82px;padding:10px 14px;border:1px solid #b9c7c1;border-radius:9px;background:var(--paper);color:#315b52;font-size:16px;font-weight:850;text-align:center;cursor:pointer;list-style:none}
.more-menu summary::-webkit-details-marker{display:none}
.more-menu[open] summary{border-color:var(--green)}
.more-menu button{position:absolute;right:0;top:48px;z-index:5;width:148px;min-height:46px;padding:9px 13px;border:1px solid #b9c7c1;border-radius:9px;background:var(--paper);color:var(--ink);font:800 16px inherit;box-shadow:0 10px 30px rgba(35,52,45,.16);cursor:pointer}
.queue-toolbar{display:flex;align-items:center;gap:7px;padding:8px;border:1px solid var(--line);border-radius:12px 12px 0 0;background:var(--paper);overflow-x:auto}
.queue-toolbar>button{flex:0 0 auto;min-height:46px;padding:8px 12px;border:1px solid transparent;border-radius:8px;background:transparent;color:#263c35;font:850 16px inherit;white-space:nowrap;cursor:pointer}
.queue-toolbar>button:hover{background:#f0f3f0}
.queue-toolbar>button.active{background:var(--green-dark);color:#fff}
.queue-toolbar b{display:inline-grid;place-items:center;min-width:24px;height:24px;margin-left:4px;padding:0 6px;border-radius:12px;background:#e8ebe8;color:#46564f;font-size:14px}
.queue-toolbar button.active b{background:#fff;color:var(--green-dark)}
.queue-search{display:flex;align-items:center;gap:8px;min-width:250px;margin-left:auto;padding-left:8px;color:var(--muted);font-weight:800}
.queue-search input{width:100%;min-height:42px;padding:8px 11px;border:1px solid #b7c4be;border-radius:8px;background:#fff;font:16px inherit}
.ch-grid{display:grid;flex:1;grid-template-columns:minmax(330px,38%) minmax(0,62%);min-height:0;height:auto;border:1px solid var(--line);border-top:0;border-radius:0 0 12px 12px;overflow:hidden;background:var(--paper)}
body.appointment-communication-context .ch-grid{grid-template-columns:minmax(0,1fr);border-top:1px solid var(--line);border-radius:12px}
body.appointment-communication-context .ch-list{display:none}
body.appointment-communication-context .queue-toolbar,body.appointment-communication-context .more-menu{display:none}
.ch-list{min-width:0;border-right:1px solid var(--line);overflow-y:auto;background:#fbfaf6}
.list-heading{position:sticky;top:0;z-index:2;display:flex;justify-content:space-between;align-items:center;min-height:48px;padding:10px 14px;border-bottom:1px solid var(--line);background:#fbfaf6}
.list-heading strong{font-size:18px}
.list-heading span{color:var(--muted);font-weight:750}
.queue-group>h3{display:flex;align-items:center;gap:7px;margin:0;padding:10px 14px 7px;color:#374740;font-size:15px}
.queue-group>h3 b{display:inline-grid;place-items:center;min-width:23px;height:23px;border-radius:12px;background:#e9e7e1}
.urgent-group>h3{color:var(--red)}
.urgent-group>h3 b{background:var(--red);color:#fff}
.today-group>h3{color:#70451d}
.action-item,.thread-row{display:block;width:100%;padding:13px 14px;border:0;border-top:1px solid #e7e3da;background:transparent;color:inherit;text-align:left;cursor:pointer}
.action-item:hover,.thread-row:hover{background:#f4f5f1}
.action-item.selected,.thread-row.selected{background:#edf4f1;box-shadow:inset 5px 0 var(--green)}
.action-item.critical,.action-item.urgent{box-shadow:inset 4px 0 var(--red)}
.action-item.critical.selected,.action-item.urgent.selected{box-shadow:inset 5px 0 var(--red)}
.action-item.unseen .item-top b::after{content:"";display:inline-block;width:8px;height:8px;margin-left:6px;border-radius:50%;background:var(--red)}
.item-top{display:flex;align-items:center;justify-content:space-between;gap:10px}
.item-top b{font-size:16px}
.item-top time{color:var(--muted);font-size:13px;font-weight:750;white-space:nowrap}
.action-item>strong{display:block;margin-top:5px;color:#182a25;font-size:19px}
.item-summary{display:block;margin-top:2px;overflow:hidden;color:#374740;font-size:15px;text-overflow:ellipsis;white-space:nowrap}
.action-item>small{display:block;margin-top:6px;color:var(--muted);font-size:14px}
.thread-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px}
.thread-row span{min-width:0}
.thread-row strong{font-size:18px}
.thread-row small{display:block;margin-top:4px;overflow:hidden;color:#55665f;font-size:15px;text-overflow:ellipsis;white-space:nowrap}
.thread-row time{color:var(--muted);font-size:13px}
.ch-detail{min-width:0;overflow-y:auto;background:var(--paper)}
.detail-card{min-height:100%;padding:22px 24px 110px}
.detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.priority-tag{display:inline-flex;padding:5px 9px;border:1px solid #bdc5c0;border-radius:999px;color:#47564f;font-size:14px;font-weight:850}
.priority-tag.critical,.priority-tag.urgent{border-color:var(--red);color:var(--red)}
.priority-tag.attention{border-color:#bd7b3f;color:#804712}
.detail-head h2{margin:8px 0 4px;color:#172a24;font:800 30px/1.1 Georgia,"Songti SC",serif}
.detail-head p{max-width:760px;margin:0;color:#35463f;font-size:17px}
.state-pill{flex:0 0 auto;padding:7px 10px;border:1px solid #b8c5bf;border-radius:8px;background:#f8f8f4;font-weight:800}
.customer-strip{display:flex;align-items:center;gap:12px;margin-top:18px;padding:13px 15px;border:1px solid #d4ded9;border-radius:10px;background:#f4f7f5}
.customer-strip strong{font-size:21px}
.customer-strip span{color:#5d6c66}
.action-controls{position:sticky;top:0;z-index:3;display:flex;flex-wrap:wrap;gap:8px;margin:16px -8px;padding:9px 8px;border-radius:9px;background:rgba(255,254,250,.96);backdrop-filter:blur(8px)}
button,input,select,textarea{font:inherit}
.primary,.ghost{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:9px 14px;border-radius:8px;font-weight:850;text-decoration:none;cursor:pointer}
.primary{border:1px solid var(--green);background:var(--green);color:#fff}
.primary.complete{border-color:#293d36;background:#293d36}
.ghost{border:1px solid #aebeb7;background:#fff;color:#254f46}
.transfer-panel{margin:8px 0 18px}
.transfer-panel summary{width:max-content;color:#52645c;font-weight:800;cursor:pointer}
.transfer-panel label{display:flex;align-items:center;gap:8px;margin-top:10px}
.transfer-panel select{min-height:42px;padding:7px 9px;border:1px solid #aebeb7;border-radius:8px}
.escalation-card{margin:16px 0;padding:14px;border:1px solid var(--red);border-radius:10px;background:#fff}
.escalation-card h3{margin:0;color:var(--red)}
.escalation-card p{margin:5px 0 10px}
.escalation-card>div{display:flex;justify-content:space-between;padding:7px 0;border-top:1px solid #ead9d6}
.conversation-section{margin-top:20px;padding-top:18px;border-top:1px solid var(--line)}
.conversation-section.standalone{margin-top:8px}
.section-title{display:flex;align-items:baseline;justify-content:space-between;gap:12px}
.section-title h3{margin:0;font-size:22px}
.section-title span{color:var(--muted);font-size:14px}
.messages{display:flex;flex-direction:column;gap:9px;margin-top:12px}
.message{max-width:84%;padding:11px 13px;border:1px solid #d8ddd9;border-radius:10px;background:#f5f6f3}
.message.outgoing{align-self:flex-end;border-color:#b9d0c8;background:#edf4f1}
.message p{margin:0;white-space:pre-wrap}
.message small{display:block;margin-top:5px;color:var(--muted);font-size:13px}
.composer{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;margin-top:16px;padding-top:14px;border-top:1px solid var(--line)}
.composer select{grid-column:1/-1;min-height:42px;padding:8px;border:1px solid #aebeb7;border-radius:8px;background:#fff}
.composer textarea{min-height:82px;padding:10px;border:1px solid #aebeb7;border-radius:8px;resize:vertical}
.composer .primary{align-self:stretch;min-width:108px}
.match-form{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:14px;padding:12px;border:1px dashed #b4c1bb;border-radius:9px}
.match-form input{min-height:42px;padding:8px;border:1px solid #aebeb7;border-radius:8px}
.match-form #match-results{display:flex;flex-wrap:wrap;gap:7px;width:100%}
.empty-state{display:grid;gap:5px;padding:28px 18px;color:var(--muted);text-align:center}
.empty-state strong{color:#3b4e46;font-size:18px}
.empty-state.compact{padding:20px 10px}
.detail-empty{place-content:center;min-height:100%}
.loading{padding:18px;color:var(--muted)}
#modal{position:fixed;inset:0;z-index:20;display:grid;place-items:center;padding:20px;background:rgba(24,35,30,.52)}
#modal[hidden]{display:none}
.modal-card{position:relative;display:grid;gap:13px;width:min(480px,100%);padding:25px;border-radius:13px;background:var(--paper);box-shadow:0 25px 80px rgba(20,31,26,.28)}
.modal-card h2{margin:0;font:800 28px Georgia,"Songti SC",serif}
.modal-card label{display:grid;gap:6px;font-weight:800}
.modal-card input,.modal-card select{min-height:44px;padding:8px 10px;border:1px solid #aebeb7;border-radius:8px}
.close{position:absolute;right:12px;top:8px;border:0;background:transparent;font-size:28px;cursor:pointer}
@media(max-width:1050px){.ch-shell{padding:14px}
.queue-search{min-width:220px}
.queue-toolbar>button{padding:8px 10px}
.ch-grid{grid-template-columns:minmax(310px,39%) minmax(0,61%);height:auto}
.detail-card{padding:18px 18px 100px}
.detail-head h2{font-size:27px}
}
@media(max-width:820px){body{overflow:auto}
.ch-shell{display:block;height:auto}
.ch-title span{display:none}
.queue-toolbar{border-radius:10px;flex-wrap:nowrap}
.queue-search{position:sticky;right:0;min-width:210px;background:var(--paper)}
.ch-grid{grid-template-columns:1fr;height:auto;min-height:0;border-top:1px solid var(--line);border-radius:12px}
.ch-list{max-height:330px;border-right:0;border-bottom:1px solid var(--line)}
.ch-detail{min-height:520px}
.detail-card{padding:18px}
.action-controls{position:static}
.section-title{align-items:flex-start;flex-direction:column}
.composer{grid-template-columns:1fr}
.composer .primary{min-height:50px}
.ch-title h1{font-size:28px}
}
@media(max-width:560px){.ch-shell{padding:10px}
.ch-title{align-items:flex-start}
.ch-title p{display:none}
.appointment-context-back{min-height:38px;padding:7px 10px}
.queue-search span{display:none}
.detail-head{flex-direction:column}
.customer-strip{align-items:flex-start;flex-direction:column}
.message{max-width:94%}
}